Paid Groups

In This Article

• Private and Public Groups
• One-Time Payment
• Recurring Subscription
• Group Access
• Notifications
• Cancellations and Refunds
  

Private and Public Groups

From the "Settings" button within a Community, admins and owners can choose whether they want to set up their group as Public / Private.

One-Time Payment

One-time payment type will give members an unlimited access of the group after the payment and once they have group access. To set up one-time payment follow the below steps:

• Log into the Community
• Go to "Settings" > "Subscriptions"
• Click on "Add new price": Specify the Amount, Type as one-time
• Click "Add" and then "Save" to create the paid group with One-time Payment
  • Note: to test a payment, turn on the Test Mode
• Once saved, the group description will reflect the same information to members who want to join

Recurring Subscription

Recurring subscription type will give members a limited access of the group after the payment and once they have group access. To set up the recurring subscription, follow the below steps:

• Log into the Community
• Go to "Settings" > "Subscriptions"
• Click on "Add new price": Specify the Amount, Type as Recurring, Trial Days (if any), Billing Period as Monthly or Annually
• Click "Add" and then "Save" to create the paid group with Recurring Subscription
• Additionally, to test a payment, turn on the Test Mode
• Once saved, the group description will reflect the same information to members who want to join

Taxes

Paid Group checkouts can apply taxes using your existing Payments → Settings → Taxes configuration. If you have Automatic Taxes or Manual Tax Rates set up in Payments, eligible Paid Group purchases can show taxes during checkout.

Learn more: Tax Support in Communities Payments.

Group Access

To grant access after receiving the payment:  

• Once the payment is made, admins and owners need to follow the same process of providing access to members for Private Groups (Go to People Tab > Click on the Filter > Requested > Accept or Deny Membership)
• For Public Groups, once the payment is made the user signs up and becomes a member right after

Notifications

• All admins and owners receive email notification about the payment made by a user with all the details, to join the group and subsequently to request membership (as per group type)
• Similarly, the users also receive a payment confirmation with all the details about their payment 
• Once their membership is approved by admin or owner. They are further notified about their membership and access of the group
  
  
  

Cancellations and Refunds

• What happens when a member cancels their subscription from the SourCherry Payments screen?
  
  When a user cancels their subscription from the SourCherry Payments screen, several actions are initiated:
  - The user will receive a cancellation confirmation email.
  - Admins and Owners of the group associated with the subscription will receive a cancellation received email.
  - The user will be automatically removed from the group.
  
  

• What happens when a members cancels their subscription from the Stripe screen?
  
  When a user cancels their subscription from the Stripe screen, several actions are initiated:
  - The user will receive a cancellation confirmation email.
  - Admins and Owners of the group associated with the subscription will receive a cancellation received email.
  - The user will be automatically removed from the group.

• How can members get refund for their payments
  
  Members can get their refunds from both Stripe or SourCherry Payment
  
  
  1. From SourCherry
     Refunds can be issued by going to "Payments" > "Transactions" > click the "three dots" icon on the right side of a transaction line item > click "Refund"
  2. 
     
  3. From Stripe
     Refunds can also be issued from Stripe via the contact details screen

• If a user's contact card is deleted and later restored, will the user need to make the payment again?
  
  As of the current system functionality, when a user's contact card is accidentally deleted and then restored, the user should be reinstated in the Group without being required to make the payment again.

• What are the minimum and maximum charge amounts for different currencies?
  
  For minimum and maximum charges, refer to https://stripe.com/docs/currencies
  
  
  
  
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