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Setting Up Linked Calendars & Conflict Calendars

SourCherry lets you synchronize external calendars (Google, Office 365, Outlook.com) to keep your availability up to date and prevent double-bookings. Use Connected Calendars to authorize SourCherry’s access, Linked Calendars to import events and show true availability, and Conflict Calendars to automatically block SourCherry slots when you have other commitments.


TABLE OF CONTENTS

When to Use Connected, Linked & Conflict Calendars


Prerequisites


Setting up the Linked Calendar


Step 1: Access the Connections Tab


In your SourCherry sub-account sidebar, go to Settings → Calendars, then click the Connections tab at the top to go to Calendars and Connected Calendars. 




Step 2:  Add a Calendar


  1. Under Connected Calendars, click + Add New.

  2. Select your provider: Google, Outlook, iCloud or Calendly Calendar.

  3. Sign in and grant SourCherry permission to read events (and write, if you plan to sync bookings back).

  4. Once successful, you’ll see your email listed with its provider icon.





Alert: Reconnect broken integrations

If you see a red banner like “Reconnect your integration” or the calendar tile is outlined in red, your OAuth token may have expired or been revoked. Click Reconnect and re-authorize SourCherry to restore access.

If the third-party calendar was deleted at the provider, the banner can also display a Fix This option. Click Fix This to review all deleted calendar instances and use Remove Deleted Calendars to clean up broken connections. 

Automatic resync after reconnect or changes: When you reconnect a previously disconnected calendar, SourCherry automatically pushes any unsynced upcoming appointments to your external calendar. If you connect a new calendar or switch to a different selected calendar within the same integration, SourCherry automatically resyncs future appointments to the newly selected calendar.








Step 3: Configure Your Linked Calendar


  1. In the Calendar Configuration section under Linked Calendar, click Add.

  2. Choose one of your Connected Calendars to import events into SourCherry.

  3. Click Save.




IMPORTANT:-

1. Writer's access is required for the user to select a calendar as a linked calendar. 

2. The linked calendar is by default added to the conflict calendar. This means any event created on the third-party linked calendar will be fetched in the system, and any event created in the system will be pushed to the third-party linked calendar. 

3. You can set your Sync Preferences from the Advanced Settings.

Service Bookings Sync to Linked Third-Party Calendars


Linked calendars help staff keep their assigned service bookings visible alongside the rest of their schedule. This improves day-to-day calendar visibility and makes it easier to manage appointments across platforms like Google, Outlook, and iCloud.


Service bookings can now sync to the linked third-party calendar selected in Calendar Settings > Connections.


Supported linked calendars include:



Important:


bookings assigned to you sync to your selected linked calendar

if a single booking includes multiple services assigned to different staff members, each staff member sees only their own assigned booking on their own linked calendar


This keeps service scheduling more accurate across teams and avoids unnecessary visibility into bookings assigned to other users.


Sync Preferences (Advanced Settings)



1. Default Sync (One Way Sync)





2. Two-Way Sync




For Example: John has created a google event from 1:00 pm to 2:00 pm called 'Doctor's Appointment with Dr. Mark' and has added Dr. Mark as a guest in his google calendar.

Default Sync (One-way Sync): Only a blocked time from 1:00 pm to 2:00 pm will be added in the system so that no one can book during that time.

Two-way Sync: An appointment is created in the system from 1:00 pm to 2:00 pm so that no one can book during that time. A new contact for Dr. Mark is created in the system. If any workflows are created, they would get triggered for Dr. Mark.

Conflict Calendars


Events from third-party calendars added as conflict calendars are synced to the system, blocking your availability for the event's duration. As the name suggests, we read all the events from the selected calendar and block off the timings when the user is not available. The availability is blocked only if the event is marked as 'BUSY' in the third-party calendar. For events marked as 'FREE', the events are fetched in the system but the availability remains open. 




This ensures accurate availability and avoids double bookings. You can add multiple calendars to be checked to prevent double bookings. In the Conflict Calendars section, we do not create any appointments, instead we just block off the time for any event already scheduled in your third party calendar.

How these Calendars Work


  1. Booking Requests

    • When a client requests an appointment, SourCherry checks both your Linked and Conflict calendars. Any overlapping events render those slots Unavailable.

  2. Two-Way Sync

    • If you enable Write Back Appointments, SourCherry will write new bookings into your external calendar.

    • Cancellations or reschedules in SourCherry also update your external calendar.

    • Status-only updates: Marking an appointment as Showed or No Show** does not push an update to the external calendar. This prevents third-party “event updated” emails while keeping status tracking inside SourCherry.

    • Reliability after changes: If your integration is reconnected, updated, or switched to a different calendar, SourCherry automatically syncs upcoming appointments so your external calendar stays accurate without manual edits.

  3. Calendar View

    • In the Calendar tab, external events display as shaded blocks, High-Level bookings as colored events, and blocked slots as Unavailable marking.

Best Practices & Considerations


Common Troubleshooting


IssueCauseResolution
Integration shows as broken (red banner)OAuth token expired or revokedUnder Settings → Calendars → Connections, click Reconnect and re-authorize.
Events not appearing in SourCherryNo Linked Calendar selected or sync disabledIn Calendar Configuration → Linked Calendar, click Edit, ensure Sync Events is on.
Slots are still bookable during external eventsConflict Calendar is not enabledUnder Conflict Calendars, click Edit, toggle Use as Conflict Calendar, then Save.
High-level appointments are not writing backWrite-Back toggle is offEdit your Linked Calendar settings to enable Write Back Appointments, then save.
Duplicate external eventsMultiple calendars have write-back enabledDisable write-back on secondary calendars or unlink extras you don’t need.