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Using Custom Objects in Workflow Actions and Triggers

Custom Objects are now live in workflows! This new feature empowers users to create object-specific workflows. Now seamlessly trigger workflows based on custom object-related triggers and define a series of actions to automate your processes.


TABLE OF CONTENTS


What's New? 



How it Works?



Actions and Triggers


The below-mentioned actions and Triggers are present in the Custom Object Workflows:


Triggers


Custom Object


Events

Actions


Custom Objects


Send Data


Internal


Workflow AI



Use Case


A real estate agency uses a custom object called "Home" to track home listings. When the Home Status field is marked as "Closed" (indicating the property is sold), they want to automate the next steps, including updating records and logging sales data.

Trigger:

Workflow Actions:



Screenshot 2024-11-28 at 8



Screenshot 2024-11-28 at 8



Screenshot 2024-11-28 at 8

Frequently Asked Questions


Q: Can I use a Custom Object workflow to send data to other platforms?

Yes. You can use actions like Webhooks to push data from Custom Object records to third-party tools. This is especially helpful for reporting, syncing with inventory systems, or triggering external services based on Custom Object events.


Q: Do I need to create a Custom Object before using it in a workflow?

Yes. You must create the Custom Object and define its fields before it can be used in any workflow trigger or action.



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