TABLE OF CONTENTS

• What is Failed Payment Retry Configuration?
• Key Benefits of Failed Payment Retry Configuration
• How to Configure Failed Payment Retries
• Example Scenario
• Supported Payment Providers
• Frequently Asked Questions

What is Failed Payment Retry Configuration?

With the latest update, businesses can now configure automatic payment retries in case of a payment failure for subscriptions. This feature allows greater flexibility in managing payment failures and ensures a smoother subscription renewal process.

Key Benefits of Failed Payment Retry Configuration

Configuring failed payment retries provides several advantages:

• Customizable Retry Attempts – Define up to 3 retries based on business needs, with configurable gaps of 1, 3, 5, or 7 days between each retry.

• Default Retry Setup – By default, the system is configured to attempt 3 retries with a gap of 1 day each, but this can be modified as needed.

• Impact on Existing and New Subscriptions – Changes in retry settings will apply to both new and existing subscriptions, ensuring uniformity across all transactions.

• Subscription Handling on Failure – If all retries fail, users have the option to either keep the subscription in an ‘Unpaid’ state or automatically move it to a ‘Cancelled’ state by selecting a checkbox in the settings.

How to Configure Failed Payment Retries

Configuring payment retries is simple and can be done in a few steps:

1. Navigate to Subscription Settings – Go to Payments > Settings > Subscription in your account.

2. Define Retry Attempts – Select the number of retries (up to 3) based on your business requirements.
   

3. Set Retry Gaps – Choose the gap duration between retries (1, 3, 5, or 7 days).
   

4. Modify Existing Configurations – Any changes to retry settings will be applied to both new and ongoing subscription retries.

5. Manage Subscription Status on Final Failure – Enable or disable the option to move failed subscriptions to the ‘Cancelled’ state automatically.
   

6. Save Settings – Once configured, save your settings to apply changes immediately.

Example Scenario

If a subscription is set to ‘3 retries with a gap of 3 days for each retry’ and one retry has already been attempted, but before the second retry, the settings are updated to ‘2 retries with a gap of 3 and 5 days respectively,’ then:

• The second retry will occur after 5 days instead of 3.

• No third retry will take place.

Supported Payment Providers

This feature is available for the following payment providers:

• NMI

• Authorize.net

• Square

Frequently Asked Questions

Q: How many retries can I configure for a failed payment? 
A: You can configure up to 3 retries, with gaps of 1, 3, 5, or 7 days between each retry.

Q: Will changes in retry settings apply to existing subscriptions? 
A: Yes, changes will be applied to both new and ongoing subscriptions, including those already in the retry process.

Q: What happens if all retries fail? 
A: You can choose to either keep the subscription in the ‘Unpaid’ state or automatically move it to the ‘Cancelled’ state by selecting the appropriate option in settings.

Q: Where can I configure failed payment retries? 
A: Navigate to Payments > Settings > Subscription to access the retry configuration options.

Q: Which payment providers support this feature? 
A: Currently, this feature is supported by NMI, Authorize.net, and Square.

Q: Why was my customer not charged for their monthly subscription?
A: This usually occurs when the product linked to the subscription is renamed or modified in Payments > Products, which can break the sync with Stripe.

• Go to Payments > Subscriptions.

• Locate the subscription, click the three dots, and select Update Subscription.

• Add the updated product and remove the old one.

• Save to restore future billing.

Note:
 Missed payments are not charged automatically. To collect them, send a manual invoice or a one-time payment link.

Related Articles

• How to Set Up Subscription Payments

• Managing Payment Failures in Subscriptions
  
  

Next Steps

Ensure your failed payment retries are configured correctly to maintain seamless subscription payments. Navigate to Payments > Settings > Subscription and customize the retry settings based on your business needs today!