What is the Order Submitted Trigger for Payment Links?
The Order Submitted Trigger is enabled for payment links, allowing businesses to automate post-purchase workflows when a customer completes a purchase.
TABLE OF CONTENTS
- What is the Order Submitted Trigger for Payment Links?
- PayPal Support for Recurring Invoices
- Frequently Asked Questions
Key Benefits:
Automation: Streamline post-purchase actions such as confirmation emails and notifications.
Improved Customer Experience: Ensure timely follow-ups after a payment is completed.
Data Management: Automatically update records when an order is submitted.
How to Use the Order Submitted Trigger:
Go to Automation Settings.
Select Payment Links Workflow.
Enable the Order Submitted Trigger.
Configure actions such as:
Sending confirmation emails.
Updating customer data.
Notifying relevant teams.
Save and activate the workflow.
PayPal Support for Recurring Invoices
Businesses can offer PayPal as a payment method for recurring invoices, provided autopayment is not enabled.
Key Benefits:
- More Payment Options: Customers can choose PayPal for recurring invoices.
Improved Usability: Supports businesses relying on subscription-based or repeat billing models.
Enhanced Customer Satisfaction: Provides flexibility in payment methods.
How to Enable PayPal for Recurring Invoices:
Ensure that PayPal integration is active in your system.
Paypal does not work with auto-payments right now so make sure you are not setting a recurring invoice which as auto-payment enabled. No additional step needs to be done to enable PayPal
Your customers will now be able to choose PayPal as a payment method while paying their invoices
Frequently Asked Questions
Q: What is the “Order Submitted” trigger used for?
The “Order Submitted” trigger is used in Workflows to initiate automated actions when a customer completes a purchase. This includes one-time product orders and recurring invoice subscriptions. It helps streamline post-purchase processes like confirmation emails, internal notifications, or upsell flows.
Q: Does the “Order Submitted” trigger work with PayPal?
Yes, the trigger now fully supports PayPal transactions, including those involving recurring invoices. Once a user completes a PayPal checkout, the trigger will activate just like it does for Stripe transactions.
Q: Can I use the trigger for both one-time and recurring purchases?
Absolutely. The “Order Submitted” trigger works with both one-time product purchases and recurring invoice setups. You can differentiate between the two using filters in your workflow configuration.
Q: Will the trigger activate for failed PayPal payments or only successful ones?
The “Order Submitted” trigger only fires after a successful order submission and payment confirmation—whether it’s via Stripe or PayPal. Failed or incomplete payments will not activate the trigger.
Q: Can I send an automated email after a PayPal recurring payment is made?
Yes. Using the “Order Submitted” trigger in combination with a “Send Email” action in your workflow, you can automatically send confirmation or onboarding emails after any PayPal recurring payment is submitted. OR simply use sales receipts under Payments -> Settings