TABLE OF CONTENTS
- What Causes the Google Calendar Integration to Break?
- How to Fix a Broken Google Calendar Integration
- Frequently Asked Questions
- Related Articles
What Causes the Google Calendar Integration to Break?
When Google Calendar integration is disrupted, it's usually caused by one of the following:
The user changed their Google account password.
Permissions for SourCherry were revoked in Google settings.
Google detected suspicious activity and automatically blocked access.
OAuth tokens (used for secure connections) expired or were invalidated.
When this happens, calendar syncing stops, and users may not see new appointments reflected in Google Calendar.
How to Fix a Broken Google Calendar Integration
When your Google calendar disconnects or fails to sync, it's typically because Google has revoked access to SourCherry. This can happen due to a password change, revoked permissions, or security triggers in your Google account.Follow these steps to re-authenticate your Google Calendar integration in SourCherry:
Step 1: Delete Google Calendar
Navigate to Settings from your sub-account.
Select the My Profile Option and navigate to Calendar Settings.
Click on the Bin/Delete icon of the connected Google Account
- Check the acknowledgement box from the pop-up and click on Confirm
Step 2: Re-Integrate Google Calendar
- Click on your sub-account Settings and select My Profile option.
- Under Calendar Settings, click on the + Add New button.
Step 3: Test and Confirm
After you finish the re-integration process, test your Google calendar to make sure the syncing process works the way it should. If you are still experiencing issues after testing, please contact Customer Support for further assistance.
If you'd prefer a visual guide with screenshots and more details on this re-integration process, click here to follow this step-by-step article.Frequently Asked Questions
Q: How do I know if my Google Calendar integration is broken?
Youâll notice new appointments donât appear in your Google Calendar, or youâll see a âdisconnectedâ message in your integration settings.
Q: Do I need to re-integrate after changing my Google password?
Yes. Changing your password revokes third-party access, including SourCherry. You'll need to reauthorize access manually.
Q: Will I lose existing appointments if the calendar disconnects?
No, existing appointments in SourCherry remain intact. Sync will resume after re-integration.
Q: Can I use multiple Google calendars with SourCherry?
You can select one primary Google calendar for sync per user. Use the calendar configuration screen to switch calendars if needed.