This guide outlines the full pricing structure for the native Phone System within the platform, including phone number rental, SMS/MMS messaging, voice calling, carrier pass-through charges, and A2P registration. Pricing matches Twilio's rates.
All prices are in USD. Country-specific pricing PDFs are attached at the bottom of this page.
Phone Numbers
All phone numbers are charged monthly. Below are the US/Canada rates:
| Number Type | Monthly Cost |
|---|---|
| Local Numbers | $1.15 / month |
| Toll-Free Numbers | $2.15 / month |
For all other countries, refer to the country-specific pricing PDFs attached at the bottom of this page.
Messaging — SMS & MMS
| Country | Outbound | Inbound |
|---|---|---|
| US | $0.00747 | $0.00747 |
| Canada | $0.00747 | $0.00747 |
A 10% discount is applied to the $0.0083 list price for both local and toll-free numbers.
For all other countries, refer to the country-specific sms pricing PDFs attached at the bottom of this page.
| Country | Outbound | Inbound |
|---|---|---|
| US | $0.0220 | $0.0165 (Local) / $0.0200 (Toll-free) |
| Canada | $0.0220 | $0.0165 (Local) / $0.0200 (Toll-free) |
| Australia | $0.3500 | $0.3500 (Local & Toll-Free) |
For segment calculation details, refer to the How to Calculate SMS and MMS Costs guide.
Carrier fees are charged by the recipient's carrier on top of standard SMS/MMS rates. Amounts vary by carrier and message type.
| Carrier | SMS Out | SMS In | MMS Out | MMS In |
|---|---|---|---|---|
| AT&T | $0.0035 | $0.0035 | $0.0090 | $0.0090 |
| T-Mobile | $0.0045 | $0.0025 | $0.0100 | $0.0100 |
| Verizon | $0.0045 | $0.0070 | $0.0070 | — |
| US Cellular | $0.0050 | $0.0100 | $0.0100 | $0.0100 |
| All Other Carriers | $0.0040 | $0.0100 | $0.0100 | — |
Voice
Voice call costs are billed per minute. Below is the breakdown for US and Canada, plus additional charges for recording, transcription, and related services.
(Discount on US & Canada outbound calling rates)
| Component | Rate |
|---|---|
| Outbound USA | $0.0126/min (10% discount on $0.014 list) |
| Client Minutes | $0.004/min |
(Discount on US & Canada inbound calling rates)
Inbound calls have two legs: the call arriving at your platform number, and the forwarded leg to where you answer. Both are billed.
| Component | Rate |
|---|---|
| Incoming Call (USA) | $0.00765/min (10% discount on $0.0085 list) |
| Client Minutes | $0.004/min |
| Component | Rate |
|---|---|
| Incoming Call (USA) | $0.00765/min |
| Outgoing Call (to forwarding number) | $0.0126/min |
Forwarding to an international number (e.g., a UK mobile) uses Twilio's international rates for the second leg, which are higher than standard US/Canada rates.
Calls are billed in full minutes, any partial minute rounds up. Calls to Alaska and Yukon Territory follow Twilio's regional pricing, not standard US/Canada rates.
| Service | Rate |
|---|---|
| Call Recording | $0.0025/min |
| Call Recording Storage | $0.0005/min/month |
| Call Transcription | $0.024/min |
| Answering Machine Detection | $0.0075/call |
| Voicemail Drops | $0.0180/min |
| Conference Calls | $0.0018 – $0.0040/min/participant (region-dependent) |
| Amazon Polly (Text-to-Speech) | $0.00084/100 characters |
| Region | Rate / Participant / Min |
|---|---|
| US | $0.0018 |
| Dublin | $0.0025 |
| Tokyo | $0.0030 |
| Singapore | $0.0030 |
| Sydney | $0.0030 |
| São Paulo | $0.0040 |
A2P Pricing
A2P Brand and Campaign registration fees for Low Volume and High Volume campaigns:
| Type | Daily Segment Limit | Monthly Campaign Fee | One-Time Registration Fee |
|---|---|---|---|
| Sole Proprietor | 3,000 segments/day | Upto $2.10 /Campaign | Up to $23.475 (incl. $3 Fast Track) |
| Low Volume (LV) | 600,000 segments/day | $1.50- $10.50 /Campaign | Up to $23.475 (incl. $3 Fast Track) |
| High Volume (HV) | 600,000 segments/day | $10.50 /Campaign | $68.625 (incl. $3 Fast Track) |
- Submitting your campaign starts both your one time registration fee and monthly campaign fee, regardless of the review outcome.
- Don't want to continue? Delete your campaign to stop future monthly charges.
- The $3 Fast Track fee is non-refundable and speeds up the campaign review process.
- Starting February 1, 2026: A2P campaign resubmissions are free. The previous $15 resubmission fee has been removed.
Pass-Through Charges & Re-billing
Certain communication products are classified as pass-through charges. A fixed 5% markup is applied to these charges at the location (sub-account) level, regardless of whether your agency has re-billing enabled.
| Category | Description |
|---|---|
| A2P Registration Fees | One-time Brand Registration, Campaign Registration, and recurring monthly campaign fees. |
| SMS Carrier Fees | Carrier surcharges applied by mobile carriers for inbound and outbound SMS messages. |
| MMS Carrier Fees | Carrier surcharges applied by mobile carriers for inbound and outbound MMS messages. |
| Verified Caller ID | Charges associated with the Verified Caller ID service. |
| RCS Messaging Carrier Fees | Carrier fees associated with Rich Communication Services (RCS) messaging. |
The 5% markup above always applies to the categories listed. If your agency has re-billing enabled, your configured re-billing amount is applied in addition to this markup.
- Re-billing enabled:
Base cost → +5% location markup → + agency's configured re-billing amount. - Re-billing disabled:
Base cost → +5% location markup only. No additional re-billing markup is added.
| Item | Rebilling Enabled | Rebilling Disabled |
|---|---|---|
| Base carrier fee | $10.00 | $10.00 |
| 5% location markup ($10.00 × 1.05) | $10.50 | $10.50 |
| Agency rebilling ($10.50 × 2) | $21.00 | — |
| Final amount billed to the location | $21.00 | $10.50 |
Agency owners configure re-billing from Agency View → Reselling → Core Services. From there you can:
- Set the Resell Amount (re-billing multiplier) for supported platform services.
- Set custom pricing for Marketplace Apps.
- Control the pricing your sub-accounts (locations) pay for supported products.
- The 5% markup always applies to the pass-through categories listed above, at the location (sub-account) level.
- Enabling or disabling re-billing does not remove the 5% markup.
- If re-billing is enabled, the configured re-billing amount is applied after the 5% markup has been added.
Number Intelligence
Number Intelligence is a bundle of three functions that are turned on/off together. Refer to Number Intelligence — Number Validation, Spam Detection, and Unknown Caller for full details.
- Number Validation — $0.005 / call: Before sending an SMS, check if the number is valid. If invalid, the SMS is not sent.
- Spam Detection — $0.005 / test: When receiving an incoming US call, test it for spam and mark as "spam likely" if it fails.
- Name Lookup — $0.01 / lookup: When receiving an incoming US call, look up the caller's name if the number is not linked to a contact or the contact name is empty.
- Number Format Lookups: All number format lookups to support calls are free of cost.
Frequently Asked Questions
